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Services Provided : Supplier Relationship Management

A new approach to sourcing: Countries like China have become the preferred destination for low-cost sourcing. But when crossing the ocean, the key to effective supplier relationship management is the relationship, not the software.

It is not an IT package. It is a team-based, collaborative process that is all about relationships. Instead of assessing only what the buyer and supplier are doing in their parts of the supply chain, Technomic Asia assesses the touchpoints between the two, including quality specifications, forecasting, risk management, security, customs and much more.

Our Process:

  • Assessment: Develop "Supplier Alignment Profile." Audit all touch points and prioritize opportunities by greatest value and ease of implementation;

  • Team-based continuous improvement of key SRM priorities: Create buyer/supplier teams to analyze specific prioritized touch-point opportunities and to implement for value-based results;

  • SRM excellence: Institutionalize the SRM process between buyer/supplier. Work with buyer to assure SRM becomes a part of their procurement fiber




bracket		 The Results:

The relationship between buyer and supplier creates a supply chain competitive advantage, based on continuous improvement in:

  • Supply chain structure/organization
  • Communication
  • Quality specifications being met
  • Forecasting and related future demand consistency
  • Order processing
  • Packaging and labeling
  • Transportation planning and execution
  • Inventory levels and lead times
  • Payment processing
  • Security, customs, export compliance and regulatory management
  • Performance expectations, KPIs, reporting and measuring
  • Contract management and conflict resolution
  • Risk management


SRM helps buyers focus on the fact that it's not how much you source but how well you source. Sourcing well starts with building relationships so miscommunication and frustration are avoided and the greatest value from the relationship can be realized.

The assessment process is outlined in more detail below. More information on these steps and other resources is available from our parent company, Tompkins Associates, on its Supplier Relationship Management page.

Supplier Relationship Management process